PROFIBUS Service and Support

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PROFIBUS Service & Support

PROCENTEC offers a range of commercial services. These services are handled in house or on-site.

Troubleshooting
We can be contracted for onsite emergency troubleshooting. In most cases an engineer can be made available within 8 hours. All the tools are at our disposal to work as efficient as possible: busmonitors, scopes, analyzers, service and diagnostic software.

Please contact us via email singapore@procentec.com or phone on +65 6562 8960.

Training
Our training programme is very successful. Up to now, more than 4.000 participants have received a certificate. The costs incurred for engineering, assembly, commissioning and maintenance always play a key role when choosing a fieldbus. We train our participants that the implementation of PROFIBUS can help to cut costs in all areas. Our practical experience is the key factor!

At this moment we have more than 8 different types of PROFIBUS training modules which are organised on a regular basis. Training courses are also organised on customer request and location.

Engineering support
We can be called in for consultancy and project support concerning all PROFIBUS matters. Because of the international quality recognition we are often contracted for medium and large-scale projects all over the World. From the planning phase up to the commissioning phase, we can assist an integrator, end-user and plant owner with their project.

During the planning phase we can help with the schematics, calculations and the component selection. Our engineers have experience with hundreds of available components and instruments. For any enquiries, please contact us via email singapore@procentec.com or phone on +65 6562 8960.

Installation certification & Commissioning
An installation certification is a quality assurance for plant-owners that the PROFIBUS installation complies to the standard and is working properly before it is being put into commission. By means of procedural checklists, we will verify that the installation functions according to the functional specifications. The following items are checked:

Cabling rules
Terminating resistors
Signal quality
Noise levels
Cycle time and watchdog
Power supplies
Protocol quality
Busparameters
Segment Current (PA)
Segment Voltage level (PA)
Voltage level on the last instrument (PA)

The results of the certification are written down in a detailed test report. PROCENTEC has been doing installation audits for a couple of years now. This activity has boosted the success rate for a lot of projects, because of the detailed audit by external experts.

Product certification
We are an official PROFIBUS Test Laboratory for the certification of PROFIBUS devices. In our laboratory vendors can have their products tested on PROFIBUS compatibility. Based upon the positive test reports from the laboratory, PROFIBUS International issues certificates for the tested devices.

Product development
One of our primary expertises is the development of PROFIBUS interfaces on client specification. We have done projects for a variety of companies, which manufacture sensors, actuators and controllers. According to the client's specifications the PROFIBUS interface is developed. In most cases this is a combination of custom hardware and software. With most PROFIBUS implementations a protocol ASIC is used to release the microprocessor from the demanding protocol. Most implementations are based on an SPC3, DPC31 or LSPM2 ASIC.